Shipping & Returns

Order processing

Orders are processed within 1–2 business days of being placed. You will receive a confirmation email with tracking as soon as your order ships.

Shipping within the United States

We offer free standard shipping on all U.S. orders over $80. For orders under $80, a flat shipping rate is calculated at checkout. Estimated delivery is 3–5 business days after your order ships.

International shipping

We currently ship within the United States only. We hope to offer international shipping in the future.

Delayed or lost packages

If your tracking has not updated, or your package is delayed or lost, email info@mudadmd.com and we will help track it down.

Returns & Refunds

Return window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

What can be returned

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, with seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase. Because every MudadMD product is a skincare product applied to the skin, we can only accept returns on items that have not been opened or used.

What cannot be returned

• items that have been opened or used
• sale items
• gift cards

How to start a return

Contact us at info@mudadmd.com with your order number and the item you would like to return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping

Return shipping is on us. We’ll provide a prepaid label or reimburse your return postage to your original payment method once we receive the item.

Damaged, defective, or wrong item

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We’ll replace it or refund it in full, including shipping, at no cost to you.

Sensitivity or reaction

Skincare affects everyone differently. If you experience irritation or an allergic reaction, stop using the product and contact us at info@mudadmd.com. We review these situations individually and will work with you to make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not — within 10 business days of receiving your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Full policy

For complete details, see our Refund & Return Policy. Questions? Email info@mudadmd.com.