Privacy policy
This Privacy Policy describes how MudadMD ("MudadMD", the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from mudadmd.com (the "Site").
Contact
MudadMD
Email: info@mudadmd.com
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages and products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify, and with the analytics and advertising providers listed in the "Sharing Personal Information" section.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products and services to you, to fulfill our contract with you, to process your payment information, arrange for shipping, provide you with invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and — when in line with the preferences you have shared with us — provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify and with our payment, shipping, and fraud-prevention providers.
Customer support information
Examples of Personal Information collected: your name, email address, phone number, order number, and the contents of any message or attachment you send us.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our customer-support and helpdesk providers as needed to respond to you.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read about how Shopify uses Personal Information here: https://www.shopify.com/legal/privacy.
We use Google Analytics to understand how customers use the Site. See https://policies.google.com/privacy. You can opt out at https://tools.google.com/dlpage/gaoptout.
We use product-review providers (Judge.me, Opinew, and Yotpo) to collect and display customer reviews.
We use AITrillion to operate our loyalty and rewards program.
We use PageFly to build and serve certain landing pages.
We use an email and SMS marketing provider to send order notifications, cart reminders, and marketing messages you have consented to receive.
We use advertising pixels from Meta (Facebook and Instagram), TikTok, and Google to measure and deliver advertising.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We share information about your use of the Site, your purchases, and your interaction with our ads with our advertising partners, in some cases through cookies and similar technologies. For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising here:
Meta (Facebook and Instagram): https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
TikTok: https://www.tiktok.com/legal/page/row/tiktok-pixel-policy/en
Digital Advertising Alliance: http://optout.aboutads.info/
Using Personal Information
We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and — where you have consented — keeping you up to date on new products, services, and offers.
Lawful basis (EEA visitors)
If you are a resident of the European Economic Area ("EEA"), we process your Personal Information under the following lawful bases: your consent; the performance of the contract between you and the Site; compliance with our legal obligations; and our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase it, subject to our legal and accounting obligations. For more information on your right of erasure, see the "Your rights" section below.
Automatic decision-making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you — for example, temporary denylisting of IP addresses associated with repeated failed transactions, and temporary denylisting of credit cards associated with denylisted IP addresses.
Your California privacy rights (CCPA and CPRA)
If you are a California resident, you have the right to request access to the Personal Information we hold about you, to request that we delete it, to correct inaccurate information, and to know how we disclose it.
MudadMD does not sell your Personal Information for monetary consideration. We do share Personal Information (identifiers and online activity) with advertising partners for cross-context behavioral advertising. You may opt out of this sharing at any time by using the advertising opt-out links in the "Behavioural Advertising" section above, and by enabling the Global Privacy Control (GPC) signal in your browser, which we honor as a valid opt-out request.
To exercise any of these rights, contact us at info@mudadmd.com. We will not discriminate against you for exercising your privacy rights.
Your rights (GDPR)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased. To exercise these rights, contact us at info@mudadmd.com. Your Personal Information may be transferred outside of Europe, including to Canada and the United States. For more information on how Shopify's data transfers comply with the GDPR, see https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and analytics cookies. Functional cookies let the site remember your actions and preferences (such as login and region selection). Analytics and advertising cookies tell us how people use the site and let us measure advertising.
Necessary cookies (Shopify): _ab, _secure_session_id, cart, cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest, _shopify_u.
Reporting and analytics cookies (Shopify): _tracking_consent, _landing_page, _orig_referrer, _s, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y.
Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies through your browser settings; blocking cookies may affect parts of the Site. See www.allaboutcookies.org for more information.
Do Not Track
Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data-collection practices in response to a Do Not Track signal. We do honor the Global Privacy Control (GPC) signal as an opt-out of sharing for advertising, as described above.
SMS marketing
We value your privacy and the information you consent to share with our SMS marketing service. We use this information to send you text notifications about your order (including abandoned checkout reminders), text marketing offers, and transactional texts including review requests. Opt-in data and consent for text messaging will not be shared with any third parties except our messaging partners, for the purpose of operating our text messaging program. You can opt out at any time by replying STOP.
Complaints
If you are not satisfied with our response to a privacy request or complaint, EEA residents have the right to lodge a complaint with their local data protection authority (see https://edpb.europa.eu/about-edpb/about-edpb/members_en). All other users may contact us again at info@mudadmd.com.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, or to ask a question or make a complaint, contact us by email at info@mudadmd.com.
Last updated: Wednesday, September 2, 2026