Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, with seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase. Because every MudadMD product is a skincare product applied to the skin, we can only accept returns on items that have not been opened or used.
To start a return, you can contact us at info@mudadmd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping is on us. We’ll provide a prepaid label or reimburse your return postage to your original payment method once we receive the item.
You can always contact us for any return question at info@mudadmd.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We’ll replace it or refund it in full, including shipping, at no cost to you.
Sensitivity or reaction
Skincare affects everyone differently. If you experience irritation or an allergic reaction, stop using the product and contact us at info@mudadmd.com. We review these situations individually and will work with you to make it right.
Exceptions / non-returnable items
Certain items cannot be returned:
- items that have been opened or used
- sale items
- gift cards
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not — within 10 business days of receiving your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.